Terms & Conditions

In these Terms & Conditions, the following terms shall have the meanings assigned to them below unless the context expressly requires otherwise:

• "Platform" means the goo55 website accessible at https://goo55.cam and all subdomains, mobile-optimized versions, and services operated under the goo55 brand.
• "We," "Us," "Our," or "goo55" means the legal entity operating the Platform under an international gaming license.
• "You" or "Player" means any individual who accesses, browses, registers on, or uses any part of the Platform.
• "Account" means a registered player account on the Platform, associated with a unique username, password, and verified identity.
• "Balance" means the total of real-money funds held in a Player's Account, excluding any bonus funds unless otherwise specified.
• "Bonus Funds" means promotional credits awarded by goo55 that are subject to wagering requirements before withdrawal.
• "KYC" means Know Your Customer identity verification, comprising the submission and review of government-issued identification documents and, where required, proof of address and source-of-funds documentation.
• "Wagering Requirement" means the number of times a bonus amount or deposit-plus-bonus amount must be wagered before a withdrawal of associated winnings can be processed.
• "Restricted Activity" means any conduct prohibited under Clause 6 of these Terms & Conditions.
• "IDR" or "Rp" means Indonesian Rupiah, the primary currency of the Platform for Indonesian players.

To open and maintain an Account on the Platform, you must satisfy all of the following eligibility criteria at the time of registration and throughout the duration of your membership:

1. You must be a natural person (not a corporation, trust, or other legal entity).
2. You must be at least 21 years of age. The Platform strictly prohibits access by individuals under the age of 21, consistent with internationally recognised responsible gambling standards and the age at which most Indonesian jurisdictions consider an individual to have full legal capacity.
3. You must be the beneficial owner of any payment method used to deposit funds into your Account. Deposits from third-party bank accounts, e-wallets, or cards not registered in your verified name will be refused and returned, less any applicable third-party fees.
4. You must not be listed on any international sanctions list or be subject to any court order, regulatory restriction, or self-exclusion agreement that prohibits participation in online gambling.
5. You must not be a current employee, contractor, or immediate family member of an employee of goo55 or any of its licensed game suppliers.
6. You must access the Platform voluntarily and accept personal responsibility for verifying whether online gambling is lawful in your specific jurisdiction prior to registration. goo55 makes no representation that access to the Platform is legal in all jurisdictions.

3.1 Single Account Policy. Each individual is entitled to hold only one (1) registered Account on the Platform at any given time. Opening, operating, or benefiting from more than one Account — whether under the same or different personal details — constitutes a material breach of these Terms & Conditions. In such circumstances, goo55 reserves the right to close all associated Accounts immediately, void any pending or settled bets placed from those Accounts, and retain any funds therein.

3.2 Accurate Information. You agree to provide accurate, current, and complete information during the registration process and to update that information promptly if it changes. goo55 is not liable for losses arising from a Player's failure to maintain accurate contact or payment details.

3.3 Account Security. You are solely responsible for maintaining the confidentiality of your Account credentials, including your username, password, and any two-factor authentication codes. You agree to notify goo55 immediately — via the contact details in Clause 14 — if you suspect unauthorised access to your Account. goo55 is not liable for losses resulting from your failure to adequately protect your credentials.

3.4 KYC Verification. goo55 reserves the right to request KYC documentation at any stage of the Account lifecycle, including at registration, prior to processing any withdrawal, upon a significant increase in wagering volume, or when required by our compliance team. Required documents typically include a government-issued national identity card (KTP), and may additionally include a selfie photograph, proof of residential address, and source-of-funds documentation. Accounts that fail to complete KYC within the period specified in our request will be suspended until verification is complete.

3.5 Account Dormancy. An Account that has recorded no login activity for a continuous period of 12 months will be classified as dormant. goo55 reserves the right to apply a monthly administrative fee of Rp 50.000 to dormant Accounts with a Balance below Rp 500.000, or to close dormant Accounts with a zero Balance. Players will be notified by email before any dormancy fee is applied.

4.1 Supported Payment Methods. goo55 currently supports the following deposit and withdrawal channels for Indonesian players: BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI (Bank Syariah Indonesia), OVO, DANA, GoPay, ShopeePay, and LinkAja. All transactions are denominated in Indonesian Rupiah (IDR). goo55 reserves the right to add, remove, or modify supported payment methods at any time with reasonable notice.

4.2 Minimum and Maximum Transactions. The minimum deposit amount is Rp 10.000. The minimum withdrawal amount is Rp 50.000. Maximum single-transaction and daily limits vary by payment method and Account verification tier; current limits are displayed in the Platform's cashier section and may be updated from time to time.

4.3 Processing Times. Deposits are typically credited to your Account within 0–5 minutes of confirmed receipt by our payment processor. Withdrawal requests for fully KYC-verified Accounts are processed within five (5) minutes under normal operating conditions, 24 hours a day, 365 days a year. Processing times may be extended during periods of scheduled maintenance, exceptional transaction volume, or where additional verification is required.

4.4 Fees. goo55 does not charge a platform processing fee on deposits or withdrawals. Your bank or e-wallet provider may charge their own transfer fees; goo55 has no control over third-party fees and accepts no liability for them.

4.5 Third-Party Payments. Deposits must originate from a payment account registered in your verified name. Withdrawals will only be made to an account registered in your verified name. Payments to or from third parties are strictly prohibited and will result in the transaction being reversed, the associated Account being suspended, and the matter being referred for further investigation.

4.6 Anti-Money Laundering. goo55 is committed to preventing money laundering and the financing of terrorism. We monitor all transactions and reserve the right to delay, suspend, or refuse any transaction that raises reasonable suspicion of financial crime. In such circumstances, we may request additional documentation and may be legally required to report the activity to relevant authorities without notifying the Account holder.

5.1 General Bonus Conditions. All bonuses and promotional offers made available by goo55 are subject to the specific terms published alongside each individual promotion, in addition to the general bonus conditions set out in this Clause 5. In the event of any conflict between a promotion's specific terms and this Clause, the promotion's specific terms shall prevail.

5.2 Wagering Requirements. Unless a promotion is explicitly labelled as "No Wagering," all Bonus Funds and any winnings generated from Bonus Funds are subject to a wagering requirement before they may be withdrawn. The applicable wagering requirement will be stated clearly in the promotion's terms. Wagering requirements must be met within the validity period of the promotion; unused Bonus Funds and associated winnings will expire at the end of the validity pe riod.

5.3 Eligible Games. Not all games contribute equally toward wagering requirements. Slots typically contribute 100%, while table games, live dealer games, and certain specialty games may contribute at a reduced rate (e.g., 10%–20%) or not at all. Contribution rates for each game category are published in the promotion's specific terms.

5.4 Bonus Abuse. goo55 reserves the right to void bonuses, cancel associated winnings, and suspend or close Accounts where it reasonably determines that a Player has engaged in bonus abuse. Prohibited conduct includes but is not limited to: opening multiple Accounts to claim a promotion more than once; coordinating with other players to abuse referral or friend-invite schemes; placing low-risk or offsetting bets to manufacture wagering requirement completion without genuine play; and exploiting technical errors in game software or promotional logic.

5.5 Maximum Bonus Withdrawal. Unless otherwise stated in a promotion's specific terms, the maximum amount that may be withdrawn from winnings derived from Bonus Funds is capped at ten (10) times the value of the original bonus awarded. Any balance exceeding this cap will be removed from the Account at the point of withdrawal request.

5.6 Right to Withdraw Offers. goo55 reserves the right to modify, suspend, or permanently withdraw any promotion at any time without prior notice. In such cases, any wagering requirement already in progress will continue under the terms in effect at the time the bonus was credited.

6.1 Game Integrity. All sports betting markets and casino games offered on the goo55 platform are governed by the rules of the relevant game or sport and the specific product rules published within the Platform. In the event of any ambiguity, the Platform's published rules shall prevail.

6.2 Errors and Misquotes. In the event of a manifest error — including an obviously incorrect price, line, or payout quoted due to a technical fault, human error, or data-feed failure — goo55 reserves the right to void the affected bets or games and refund stakes to the respective Account. This right applies before and after settlement.

6.3 Prohibited Conduct. The following activities are strictly prohibited on the Platform and constitute grounds for immediate Account suspension, forfeiture of Balance, and potential legal action:

• Using software, bots, scripts, or artificial intelligence to automate betting or gaming activity in a manner that confers an unfair advantage.
• Exploiting software bugs, glitches, or loopholes in games or the Platform to generate illegitimate winnings.
• Colluding with other players, third parties, or goo55 staff members to influence the outcome of any bet or game.
• Match-fixing, spot-fixing, or any form of manipulation of sporting events on which bets are placed.
• Using information derived from inside knowledge or unauthorised data feeds to place bets at odds that do not reflect the true probability of the outcome.
• Circumventing Platform security measures, including VPNs or proxy servers used to mask your true location for the purpose of misrepresenting your eligibility.

6.4 Sports Betting Specific Rules. For sportsbook markets — including football (bandar bola, Indonesia's shorthand for online football betting), Asian handicap (voor bola), and mix parlay (accumulator) betting — the following additional rules apply:

• Bets are accepted only while markets are open. goo55 reserves the right to suspend markets at any time.
• For live in-play markets, bets are subject to a brief acceptance delay to account for data-feed latency. Bets placed on events that have already concluded will be voided.
• Mix parlay bets require a minimum of three (3) selections and are settled based on the combined odds of all selections. If any selection is voided, the accumulator is recalculated without that selection.
• In the event of a match being abandoned or postponed for more than 24 hours from the original scheduled kick-off time, all bets on that match will be voided and stakes returned, unless the market has already been settled.

goo55 is committed to providing a safe, fair, and enjoyable gaming environment. We recognise that gambling can become harmful for a minority of players and take our duty of care seriously. The following tools and policies are available to all registered players:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits via their Account settings. Limit reductions take effect immediately; limit increases are subject to a 24-hour cooling-off period.
• Loss Limits: Players may cap the amount they lose over a defined period. Once the limit is reached, no further real-money wagers will be accepted until the period resets.
• Session Time Limits: Players may configure automatic session expiry, after which they will be logged out regardless of activity.
• Reality Check Reminders: Players may enable periodic on-screen notifications displaying the duration of the current session and net profit or loss.
• Self-Exclusion: Players who feel they need a break from gambling may apply for a self-exclusion period of 30 days, 90 days, 180 days, or permanent exclusion. During a self-exclusion period, the Account is locked and cannot be reopened before the period expires (except in the case of permanent exclusion, which is irrevocable).

For detailed information about responsible gaming resources, including guidance on recognising problem gambling and contacting external support organisations, please visit our dedicated Responsible Gaming page.

All content published on the Platform — including but not limited to text, graphics, logos, icons, images, game interfaces, software code, and data compilations — is the proprietary intellectual property of goo55 or its licensed content suppliers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft) and is protected by applicable international copyright, trademark, and database laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes. This licence does not permit you to: reproduce, redistribute, publish, or commercially exploit any Platform content; reverse-engineer, decompile, or disassemble any Platform software; scrape, harvest, or systematically extract data from the Platform; or remove or alter any copyright, trademark, or proprietary notices on Platform content.

The goo55 name, logo, and associated brand marks are the exclusive trademarks of goo55. Unauthorised use of any goo55 trademark is strictly prohibited.

9.1 To the fullest extent permitted by applicable law, goo55 excludes all implied warranties, representations, and conditions relating to the Platform and its services, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

9.2 goo55 shall not be liable to you for any loss or damage — whether direct, indirect, incidental, special, consequential, or punitive — arising from:

• Interruptions, delays, or errors in Platform availability due to scheduled or emergency maintenance, third-party infrastructure failures, or force majeure events (including but not limited to natural disasters, civil unrest, acts of government, or widespread internet outages).
• Losses arising from your use of, or inability to use, the Platform.
• Unauthorised access to your Account resulting from your failure to protect your credentials.
• Errors in third-party data feeds (sports scores, odds, results) that affect the settlement of your bets.
• Any decision by an Indonesian regulatory or governmental body that restricts, blocks, or criminalises access to the Platform.

9.3 In all cases where goo55's liability is not excluded by law, our total aggregate liability to you arising out of or in connection with these Terms & Conditions shall not exceed the total value of the real-money Balance in your Account at the time the claim arises.

9.4 Nothing in these Terms & Conditions shall limit or exclude goo55's liability for fraud, wilful misconduct, or any other liability that cannot be excluded by applicable law.

Your privacy is important to us. The collection, use, storage, and disclosure of your personal data by goo55 is governed by our Privacy Policy, which is incorporated into these Terms & Conditions by reference. By agreeing to these Terms & Conditions, you also consent to the processing of your personal data as described in the Privacy Policy.

In summary, goo55 collects personal data including your name, date of birth, contact information, payment details, and transaction history for the purposes of identity verification, fraud prevention, regulatory compliance, and service delivery. We do not sell your personal data to third parties. Data is retained for the period required by our licensing obligations and applicable anti-money laundering regulations.

11.1 Player-Initiated Closure. You may close your Account at any time by contacting our support team via the details in Clause 14. Upon closure, any real-money Balance above the minimum withdrawal threshold will be refunded to your verified payment method within five (5) business days, subject to completion of any outstanding KYC requirements.

11.2 goo55-Initiated Suspension or Closure. goo55 reserves the right to suspend or permanently close any Account — and to retain associated funds pending investigation — if it has reasonable grounds to believe that the Account holder has:

• Breached any provision of these Terms & Conditions.
• Provided false, misleading, or fraudulent information during registration or KYC.
• Engaged in any Restricted Activity as defined in Clause 6.3.
• Engaged in conduct that poses a risk to the integrity of the Platform, other players, or the reputation of goo55.
• Failed to complete required KYC verification within the specified deadline.

11.3 Dispute of Closure. If you believe your Account has been suspended or closed in error, you may submit a formal complaint to our support team within 30 days of notification of the closure. We will review your complaint and respond in writing within 14 days.

These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which goo55 holds its international gaming license. Any dispute arising out of or in connection with these Terms & Conditions — including any question regarding their existence, validity, or termination — shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.

You acknowledge that, as an Indonesian resident, you access the Platform voluntarily and accept full personal responsibility for compliance with any applicable Indonesian laws. goo55 makes no representation that access to or use of the Platform is lawful in Indonesia, and expressly disclaims any liability arising from your use of the Platform in breach of Indonesian law.

goo55 reserves the right to amend, update, or replace these Terms & Conditions at any time. Material changes will be communicated to registered players via email to the address on file, with a minimum of seven (7) days' advance notice before the changes take effect. Non-material clarifications (such as typographical corrections or rephrasing that does not alter the substance of any clause) may be made without notice and will be effective immediately upon publication on the Platform.

Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not agree to an amendment, you must cease using the Platform and may close your Account in accordance with Clause 11.1 before the amendment takes effect.

The date displayed in the "Last Updated" field at the top of this page reflects the date on which the most recent amendment became effective. We recommend that you review this page periodically to stay informed of any updates.

If you have any questions, concerns, or complaints relating to these Terms & Conditions, please contact the goo55 support team through any of the following channels. All communication channels are staffed 24 hours a day, seven days a week, by native Indonesian-speaking agents:

• Email: [email protected] (plain text — not a clickable link)
• WhatsApp: +62 811 0055 999 (WhatsApp only — not a voice line)
• Live Chat: Available directly within the Platform's member dashboard

Our target response time for email enquiries is four (4) hours. Live chat and WhatsApp messages are typically answered within sixty (60) seconds during normal operating periods. Formal complaints submitted in writing will receive a written response within fourteen (14) days.