At goo55, your privacy is a core commitment — not an afterthought. This Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you have over your own information.
Six principles that underpin the way goo55 handles every piece of data entrusted to us.
All data transmitted between your device and the goo55 platform is protected by industry-standard TLS 1.3 encryption. Sensitive information stored at rest — including payment details and identity documents — is encrypted using AES-256, the same standard trusted by international financial institutions.
goo55 does not sell, rent, or lease your personal data to any third party for marketing or commercial purposes. Your information is used exclusively to operate the platform, comply with our licensing obligations, and improve the services we provide to you directly.
You have the right to access, correct, and request deletion of your personal data at any time, subject to our legal retention obligations. Data access requests are processed within 30 days. Account deletion requests are honoured within 14 days where permitted by applicable anti-money laundering regulations.
We collect only the data that is strictly necessary for the purpose for which it is gathered. We do not collect financial data beyond what is required for payment processing and KYC compliance. We do not track your activity on third-party websites outside the goo55 platform.
Access to member personal data within goo55 is restricted on a strict need-to-know basis. Only authorised personnel — such as our compliance, fraud-prevention, and customer-support teams — can access personal data, and all access is logged and audited regularly.
In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, goo55 will notify affected members within 72 hours of becoming aware of the incident, providing details of the breach, the data involved, and the steps we have taken in response.
Your Agreement: By registering an account on the goo55 platform or by continuing to use any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue use of the platform immediately.
The following terms carry the meanings assigned below wherever they appear in this Privacy Policy:
This Privacy Policy applies to all Personal Data collected by goo55 in connection with the Platform, regardless of the device or location from which you access it. It applies to registered members and to unregistered visitors who browse public-facing pages of the Platform.
This Policy does not apply to the data practices of third-party game studios (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Pocket Games Soft) whose games are embedded within the Platform. Those studios operate under their own privacy policies in their capacity as independent data controllers for the limited data processed within their game engines. goo55 does not share your full member profile with third-party game studios; only the data necessary to launch a game session (such as a session token) is transmitted.
The primary audience of the Platform is Indonesian residents accessing the service in English. Where Indonesian laws on personal data protection impose obligations on goo55, we are committed to meeting or exceeding those obligations.
goo55 collects the following categories of Personal Data, depending on your interaction with the Platform:
3.1 Registration Data — Information you provide when creating an account:
3.2 Identity Verification (KYC) Data — Documents submitted for identity and age verification:
3.3 Financial Data — Information required to process transactions:
3.4 Usage Data — Information generated automatically when you use the Platform:
3.5 Communications Data — Information from your correspondence with us:
3.6 Cookies and Tracking Data — See Clause 8 for full details.
We collect Personal Data through the following means:
goo55 processes your Personal Data on the following legal grounds:
| Processing Purpose | Legal Basis |
|---|---|
| Account creation and management | Performance of contract (you requested our services) |
| Identity and age verification (KYC) | Legal obligation (licensing and AML regulations) |
| Processing deposits and withdrawals | Performance of contract |
| Fraud prevention and security monitoring | Legitimate interests (protecting the platform and members) |
| Responsible gambling monitoring | Legal obligation and legitimate interests |
| Marketing communications (opt-in only) | Consent (you may withdraw at any time) |
| Platform analytics and improvement | Legitimate interests |
| Regulatory reporting and record-keeping | Legal obligation |
goo55 uses the Personal Data we collect for the following purposes:
goo55 does not sell your Personal Data. We share your data only in the following limited circumstances:
7.1 Service Providers (Processors). We engage carefully vetted third-party service providers who process data on our behalf under strict data processing agreements. These include:
All Processors are contractually prohibited from using your data for any purpose other than delivering the specific service for which they have been engaged.
7.2 Game Studio Session Data. When you launch a game provided by a third-party studio (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft, etc.), a session token and your account currency (IDR) are transmitted to the studio's game server. No personally identifiable registration or financial data is shared beyond what is required to establish the game session.
7.3 Legal Obligations. We may disclose Personal Data where required to do so by law, court order, or lawful request from a competent governmental or regulatory authority — including anti-money laundering authorities, international gaming regulators, and law enforcement agencies — to the extent required and only to the extent required by the applicable obligation.
7.4 Business Transfers. In the event of a merger, acquisition, or sale of substantially all assets of goo55, Personal Data may be transferred to the successor entity. We will notify affected members by email at least 30 days before any such transfer becomes effective, and members will have the right to close their accounts before the transfer is completed.
7.5 Aggregated and Anonymised Data. goo55 may share aggregated, anonymised, and de-identified statistical data (e.g., "X% of members prefer BCA for deposits") with partners and in published reports. This data cannot be used to identify any individual member.
Important: If you are contacted by any party claiming to represent goo55 and requesting your Account password, KYC documents, or payment credentials outside of the official Platform interface, treat this as a phishing attempt and report it to [email protected] immediately. goo55 will never ask for your password via email, SMS, or WhatsApp.
goo55 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device by your browser when you visit the Platform. The following categories of cookies are used:
| Cookie Category | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Maintain your login session, remember your language preference, prevent cross-site request forgery (CSRF). Without these cookies, the Platform cannot function. | No — required for platform operation |
| Functional | Remember your display preferences (e.g., odds format, game lobby filters) across sessions to personalise your experience. | Yes — via browser settings |
| Analytics | Collect anonymised data on page views, session duration, and feature usage to help us improve the Platform. Data is aggregated and not linked to individual accounts. | Yes — via browser settings |
| Security | Support fraud detection by recording device fingerprint signals, login timestamps, and unusual behaviour patterns. | No — required for security |
You can manage or delete cookies through your browser's settings at any time. Note that disabling functional or analytics cookies will not prevent you from using the Platform, but it may affect the personalisation features of your experience. Disabling strictly necessary or security cookies may impair Platform functionality and your account security.
goo55 does not use third-party advertising cookies or any cookies that track your activity across websites outside the Platform domain.
goo55 retains Personal Data only for as long as is necessary for the purpose for which it was collected, or as required by applicable legal, regulatory, or licensing obligations. Specific retention periods are as follows:
When the applicable retention period expires, Personal Data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual.
goo55 implements a layered technical and organisational security framework to protect your Personal Data against unauthorised access, accidental loss, alteration, or disclosure. Key measures include:
Despite these measures, no Internet-based platform can guarantee absolute security. You play an important role in keeping your account secure by choosing a strong, unique password, enabling two-factor authentication, and notifying us immediately if you suspect any unauthorised access to your account.
As a member and data subject, you have the following rights in relation to your Personal Data held by goo55. To exercise any of these rights, contact us using the details in Clause 15:
Response Timeframe: goo55 will acknowledge all data rights requests within 5 business days and provide a substantive response within 30 calendar days. Where a request is complex or involves a large volume of data, we may extend this period by up to an additional 30 days, with prior notification.
The goo55 Platform is strictly intended for adults aged 21 and over. We do not knowingly collect Personal Data from individuals under the age of 21. Our KYC process is designed to detect and reject registrations by minors.
If you believe that a minor has registered on the Platform or that we have inadvertently collected Personal Data from a person under 21 years of age, please contact us immediately at [email protected]. We will investigate the matter promptly and, where confirmed, delete all associated data and close the account without delay.
Parents and guardians who are concerned about a minor's access to online gambling platforms are encouraged to use parental control software and to visit our Responsible Gaming page for guidance and resources.
goo55 operates globally and your Personal Data may be transferred to, stored in, and processed in countries other than Indonesia, including the jurisdiction where our international gaming license is issued and the locations of our cloud infrastructure providers. These countries may have different data protection laws from those in Indonesia.
Where we transfer Personal Data internationally, we ensure that appropriate safeguards are in place, which may include:
You may request further information about the specific safeguards applied to any international transfer of your Personal Data by contacting us at [email protected].
goo55 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or platform features. Material changes — those that substantively affect how we collect, use, or share your Personal Data — will be communicated to registered members via email to the address on file at least 14 days before the changes take effect.
Non-material clarifications (such as typographical corrections or improved explanations of existing practices) may be published without advance notice and will take effect immediately upon publication. The "Last Updated" date at the top of this page always reflects the date on which the most recent version became effective.
Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree to an amendment, you must discontinue using the Platform and may request account closure under the procedure described in Clause 11 (Right to Erasure) and in our Terms & Conditions.
We recommend bookmarking this page and reviewing it periodically — particularly before making a significant deposit or sharing new personal documents with us.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how goo55 handles your Personal Data, please contact our Data Protection team through any of the following channels:
We aim to acknowledge all privacy-related enquiries within 5 business days and resolve them within 30 calendar days. For complex requests, we may require up to 60 days in total, with prior written notification of the extension.
Complaints: If you are not satisfied with our response to your privacy concern, you have the right to escalate your complaint to the relevant data protection supervisory authority in your jurisdiction, or to the regulatory authority overseeing our gaming license. We take all privacy complaints seriously and will cooperate fully with any regulatory investigation.
Support Availability: Our support team operates 24 hours a day, 7 days a week, including all Indonesian public holidays — Idul Fitri, Nyepi, Indonesian Independence Day, Waisak, and Natal. Data rights requests are handled by our dedicated compliance team during extended business hours (WIB, UTC+7), with urgent security matters escalated around the clock.
Our support team is available around the clock to address any data or privacy concerns. You can also review our full Terms & Conditions or visit the FAQ for quick answers.